- More than half of young people have been scammed themselves or know someone who has been scammed via secondhand marketplaces
- A quarter of Brits fear falling victim to online scams
London, UK – 20th November 2024 – As the cost of living crisis continues to bite, new research from digital identity company Yoti (carried out by Censuswide) reveals that UK shoppers are tightening their belts this festive season, with 65% turning to online marketplaces in search of affordable Christmas gifts on sites such as eBay (46%), Etsy (27%), Vinted (22%) and Facebook Marketplace (18%). However, while bargain-hunting gears up as the season takes hold, concerns over online scams are dampening the Christmas cheer for many.
Excitement meets anxiety over scams
Despite the festive thrill of scoring online marketplace bargains, a quarter (25%) of UK shoppers remain nervous about falling victim to online scams. “Fewer than 1 in 3 respondents (31%) report feeling fully confident in the safety policies of these platforms,” commented Robin Tombs, CEO at Yoti. “It’s little wonder that scam fears are prevalent. Our findings indicate that 30% of those surveyed have been directly scammed themselves or know a family member or friend who has been defrauded when buying from secondhand platforms. This is even higher for younger shoppers, rising to 55% for 16-24 year olds.”
Interestingly, 58% of respondents said they would consider using an app that verifies the identity details of buyers or sellers to boost their confidence when shopping via online marketplaces.
Generational divide
The survey revealed a notable generational divide in scam awareness and protective behaviours. While 79% of 25-34 year olds routinely attempt to check the legitimacy of sellers before making a purchase, only 61% of those aged 55+ do the same. Younger consumers aged 16-24, also demonstrate greater familiarity with security and identity verification tools, with 73% being aware of these features, compared to just 32% of older shoppers. This increased caution among younger audiences may be driven by personal experience, given over half (55%) of 16-24 year olds have either been scammed themselves or know someone who has, prompting them to adopt more safety measures.
Tombs said: “There is a clear need to make shoppers more aware of the free identity checker tools available to them, especially as nearly half (49%) of all respondents admitted they were unaware of such technology.”
Establishing trust: how shoppers are protecting themselves
Shoppers are using a variety of fairly unreliable methods to determine whether sellers on online marketplaces are trustworthy – such as 20% of respondents who simply look at the number of friends or contacts a seller has to gauge their legitimacy. Other methods being used include checking reviews and ratings (68%) and relying on the platform’s buyer protection policies (51%). Only a quarter of buyers are taking things a step further by directly contacting sellers to ask for proof of identity, although over a third (34%) of 25-34 year olds are taking this step.
Buyer beware
Tombs concluded: “As shoppers turn to online marketplaces to ease the financial strain this Christmas, the excitement of finding a great deal is tempered by the very real risk of scams. Shoppers need to remain vigilant and use the safety tools available, such as Yoti’s peer to peer ID checker, to reduce the risk of fraud and build more trust online.”
Yoti’s top safety tips for shopping at online marketplaces:
- Talk to friends and family about available safety tools and help them to understand how to use them.
- Watch out for items priced lower than you’d expect to pay for them. Counterfeit or nonexistent items can be rife on marketplaces – if you’re suspicious at all, ask for proof of purchase.
- Carry out due diligence – check who you’re buying gifts from and ask for proof of ID (ideally with a photo). One way to do this is to ask them to swap details with a Digital ID such as Post Office EasyID, Yoti ID or Lloyds Bank Smart ID (all free to download). Don’t rely on looking at the number of friends/contacts they have, or interactions as these can easily be faked. Also check when the account was created, often newer ones are scammers.
- Don’t feel rushed into buying something – pressure tactics are a staple in the scammer toolkit. Always verify they’re genuine.
- Watch out for payment scams and don’t send money to an anonymous account. Consider using a payment method like PayPal Goods and Services, that can help protect you from fraud – though don’t use the ‘friends/family’ payment option as this is not protected.
- For further advice on how to stay safe online, see the Stop! Think Fraud campaign.
Notes to editors
About the research
The research was conducted by Censuswide with 2,006 UK nationally representative consumers between 16.10.2024-18.10.2024. Censuswide abide by and employ members of the Market Research Society which is based on the ESOMAR principles and are members of The British Polling Council.
About Yoti
Yoti is a digital identity technology company that makes it safer for people to prove who they are, verifying identities and trusted credentials online and in-person. They now provide verification solutions across the globe, spanning identity verification, age verification, document eSigning, access management, and authentication and leading facial age estimation. Over 13 million people have downloaded the free Yoti Digital ID app across the world. It is available in English, Spanish, French, German, Portuguese and Polish. Yoti is certified to ISO/IEC 27001:2013 for ID Verification Services, ISAE 3000 (SOC 2) Type 2 certified for its technical and organisational security processes. For more information, please visit www.yoti.com.