Yoti User Testing Privacy Notice

Last updated on: 18 December 2024

 

Who is Yoti?

Yoti is an identity and age verification provider, specialising in helping organisations safely and securely verify the identity and age of individuals. 

 

What is Yoti User Testing?

Yoti performs user surveys and testing to improve our products and services. All of our user testing is voluntary. 

If you are an existing business user of Yoti products you may fill out one of our product feedback surveys – following these surveys and depending on your responses we may invite you to participate in a follow-up user testing or interview session with our UX team. We also separately from time to time recruit individuals for user testing directly or via a third party partner recruitment agency.

All of our user testing sessions (in person or online) involve observing/recording your screen while you use any of our products and asking questions about why and how you use our products. 

 

Information Collection and Use 

What information do we collect for user testing?

The information we collect will depend on what product/feature we are testing but can include:

For business users of our products and services

  • Information about how you use Yoti products
  • Full name, age, phone number and email address
  • Video of user testing sessions
  • Bank/payment information (if applicable)

For individuals recruited via a third party partner

  • ID documents
  • Selfie
  • Video of user testing sessions
  • Demographic information
  • Bank/payment information

We use this information to

  • Perform user testing, for example using your ID document to test our identity verification products
  • Contact you about user testing sessions, including via our third party recruitment agency
  • Facilitate payment of paid user testing sessions (if applicable)
  • Assist us in improving our products and services

 

Our reasons for using your information

Under data protection laws we need to have a reason or lawful basis for using your personal data. These lawful bases are as follows:

  • Performance of a contract
  • Consent and explicit consent
  • Legitimate interest
  • Legal obligation
  • Public interest
  • Vital interest

We use your information with your consent

  • To perform user testing sessions including recording video and audio
  • To collect demographic data

We use your information for our legitimate interest

  • To send surveys for user feedback and research 

We use your information for a contract we have with you

  • To facilitate payment for user testing sessions (if applicable)

 

Information Sharing

We only share your information in limited circumstances such as

  • Internally within Yoti to perform and assess user testing materials
  • Where we have a valid request from law enforcement agencies

Where Yoti shares data, we will always ensure that such sharing is secure and will only share the minimum data required for the specific purpose.

 

Retention

We keep user testing data (video and audio recordings) for 1 year following the collection. In some cases we might need to keep it for longer, in which case we will get permission from you to keep it for an additional 1 year.

 

Storage and Security

All your information is stored securely in the UK. In some cases it may be transferred via our employees or service providers outside the EU, but only where

  • We have appropriate safeguards in place to protect the information
  • We have standard contractual clauses in place

 

Your Rights

Right to withdraw consent:

Participation in this user testing is voluntary and you can withdraw your consent at any time. You can email your request to user.experience@yoti.com 

Right of access:

You are entitled to request a copy of information held about you for the purpose of user testing. You can email your request to user.experience@yoti.com 

 

Contact us

If you have any questions about this notice, you can contact Yoti using the below:

For requests in writing: 

Yoti DPO

c/o Yoti Ltd

6th Floor, 107 Leadenhall St

London, EC3A 4AF